1-5 BUSINESS DAY TURN AROUND TIME FOR ALL ORDERS

Our Policies

We aim to provide a great experience every time, but even we can experience the off day occasionally. The best way to guarantee a great experience is to review our policies listed below and keep them in mind when placing orders. If you have an issue that isn’t covered, please reach out to our team and we’ll help work through a solution. Thanks!

 

Refund Policy

Although we appreciate your service, we have to do business safe and efficiently to guarantee your refund. If the tracking information from FedEx states that the product was delivered, you are not subject to a refund. If the product was damaged upon arrival, a refund is guaranteed. Photos and a description of the product damage is required to process any refunds. Please email those details to ahlissa.harris@icloud.com. Please note, it may take 7-10 business days from the day the refund was requested for it to reflect in your bank account. There are no refunds or exchanges for local pickup.

 

Shipping Policy

All products are shipped via FedEx in a secured box. Due to very high demand, current order processing times are 7-10 business days. Every product is handmade to order, and we ship every Wednesday. Your order also includes a tracking number from ahlissa.harris@icloud.com

 

Local Pickup Policy

Local pick-up hours are Mon-Fri, 1-4 PM, in Chicago, IL. An email will be sent with pick-up information when your order is ready, and at that time you must schedule a pick up date. If you agree to a pick up date and do not show up, you must pay full price to remake the order - there are NO refunds and NO rescheduling options at this time. You MUST have your order number with you to confirm your identity. (screenshot of the completed order page, copy of your email receipt, etc). There are no refunds or exchanges for local pickup.

 

Returns or Cancellation Policy

Due to the perishable nature of our products, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per customer.

 

Usage Policy

Please freeze or refrigerate edible products immediately upon receipt. For long-term storage, products must remain frozen until they are ready to be consumed. Failure to report spoilage within 48 hours of receiving the order will be at the loss of the consumer. Other defects must be reported within 30 days from receipt of order. We are committed to using only the highest quality ingredients. Please note, our products have no artificial preservatives or coloring, so they must be properly stored in the freezer to remain fresh and delicious.

 

Thank you for detoxing with Lisa